Medical Technical Service Specialist

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Dallas, TX
$70,000 - $85,000
Job Type
Direct Hire
Mar 05, 2018
Job ID

Medical Technical Service Specialist
Dallas, Texas and Atlanta, Georgia - close surrounding areas
Job description
May assist and/or train less experienced Technical Service Specialists and Representatives. When Hardware or software fails this will be the type of person who gets the call from the client. Under minimal supervision, serve as a lead to assigned customers; complete on-site troubleshooting, installation, validation, maintenance, and service repair needs on designated medical equipment.
Experience/ Education
  • High School Diploma or equivalent required
  • Bachelor's degree in technical field preferred
  • Must have and maintain a valid Driver’s License
  • Minimum 3 years of field service experience required, medical device experience preferred
  • Experience interfacing with both internal team members and external customers as part of a solution based service process
  • Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.
  • Be available "after hours", or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary
•         Complete implementation of integration products at customer locations
•         Responsible for assisting with DNS, subnets, DHCP, firewalls, switch configuration, and default gateways in development lab, and hospital sites
•         Provide Level 1 LAN, VLAN and networking support
•         Provide assistance with hardware testing validation and troubleshooting.  This includes routers, network switches, encoders, decoders, and PCs
•         Collaborate with Technical Service and Engineering teams to define and implement corrective action plans for escalated customer sites
•         Maintain regular, frequent communication with customers to ensure resolution and proper follow-up
•          Keep up to date on administrative responsibilities such as maintaining customer service records, ordering repair parts, and returning defective parts
•         Partner with Sales Team to ensure smooth and well-documented transition to support for Synergy Matrix and Synergy.Net implementations
•         Review network utilization statistics to verify that solutions are properly utilized and support SLAs are met or exceeded
•         Up to 80% travel required